AAA Norfolk Car Care Center

I am very disappointed with the service I received. They did a diagnostic to find out why my thermometer kept indicating my car was getting heated. I had never had any problem with my car running hot before. After driving the car for a week after the service my thermometer light started flashing. My husband came to my work site in Hampton to look at my car and found that I was very low on coola…

Please do not take your vehicle here to be serviced. They charged my elderly mother approximately $500 dollars when she was only supposed to be charged for an inspection and oil change ($150). The staff member I spoke with said he gave their recommendations and she authorized the work! I explained to them that my mother is an elderly woman and she does not know anything about cars or trucks and sh…

Upon arriving at the location for a simple airbag check, the agent at the desk politely informed me that they were fully booked, which meant I would have to leave my car, which I completely understood. However, the concern arose when he mentioned a $149.00 fee just to initiate the process. He did not inquire if I was a member, which would have allowed me to know about any potential discounted rate…

Was told 4pm completion time for a state inspection on a vehicle. Arrived at 4:15pm, job was not completed. When calmly expressing concern to the desk attendant on duty, the excuse was that the time promised didn't matter and that the inspector that promised a time was on lunch. Who takes lunch after 4pm at a shop that closes at 6pm? The combative and aggressive desk attendant didn't ev…

Very good customer service. They keep you up to date on vehicle progress. They are more accessible than the dealership with quick turnaround. I have had 3 major services there in the last 6 months with no issues: camshaft adjuster & coil replacement, upper catalytic converter replacement, and full tune-up (spark plugs, wiring & coil, etc.) on my Hyundai Santa Fe Sport.