AAA Norfolk Car Care Center

I am very disappointed with the service I received. They did a diagnostic to find out why my thermometer kept indicating my car was getting heated. I had never had any problem with my car running hot before. After driving the car for a week after the service my thermometer light started flashing. My husband came to my work site in Hampton to look at my car and found that I was very low on coolant. Am I missing something? Should they have looked at the coolant level? I also got an inspection. If you take your vehicle there, make sure you are aware of everything you need, look at all your fluid levels, they don't top off fluids. It seems like they are only interested in creating labo…

Please do not take your vehicle here to be serviced. They charged my elderly mother approximately $500 dollars when she was only supposed to be charged for an inspection and oil change ($150). The staff member I spoke with said he gave their recommendations and she authorized the work! I explained to them that my mother is an elderly woman and she does not know anything about cars or trucks and she misunderstood what you explained. She did not realize that she did not “need” those recommended services for the vehicle to still operate. She said the staff member told her she “needed” the extra car services so my mother was in fear of the vehicle not working properly so she gave authorization! …

Upon arriving at the location for a simple airbag check, the agent at the desk politely informed me that they were fully booked, which meant I would have to leave my car, which I completely understood. However, the concern arose when he mentioned a $149.00 fee just to initiate the process. He did not inquire if I was a member, which would have allowed me to know about any potential discounted rates. This prompted me to leave and seek another location. The one on Virginia Beach Boulevard kindly asked about my membership status and provided me with a significantly lower rate. The key takeaway from this experience is the importance of consistency and ensuring that staff receives adequate traini…

Was told 4pm completion time for a state inspection on a vehicle. Arrived at 4:15pm, job was not completed. When calmly expressing concern to the desk attendant on duty, the excuse was that the time promised didn't matter and that the inspector that promised a time was on lunch. Who takes lunch after 4pm at a shop that closes at 6pm? The combative and aggressive desk attendant didn't even so much as offer an apology for the errors, regardless of the fact that this conflicted with work scheduling. He didn't even share his name. I would highly recommend people avoid using this location, as it seems customer service is not only unimportant but not considered whatsoever. When ca…

Very good customer service. They keep you up to date on vehicle progress. They are more accessible than the dealership with quick turnaround. I have had 3 major services there in the last 6 months with no issues: camshaft adjuster & coil replacement, upper catalytic converter replacement, and full tune-up (spark plugs, wiring & coil, etc.) on my Hyundai Santa Fe Sport.